Maximise Independence
Caring for you where it matters most.
Our ACC Maximise Independence (MI) service provides high quality home and community-based support for people recovering from injury. The service is designed to maximise independence, promote choice and control, and ensure support is tailored to each person’s individual needs, right in their own home.
At the heart of our approach is Te Whare Tapa Whā, guiding us to support holistic wellbeing across physical, mental, social, and spiritual dimensions. We work alongside each person and their whānau, placing kiritaki at the centre of all decisions about their care, goals, and future.
Your voice matters. We see ourselves as partners in your journey, walking alongside you in ways that uphold mana, dignity, and self-determination.
“I feel much happier in my own home because I have less hospital admissions and I have better health. I now have the freedom to be independent.”
How We Can Support You
Our support services are flexible and personalised, and may include:
- Assistance with daily living and personal care
- Support with community access and social participation
- Assistance with childcare
- Rehabilitation support following injury alongside our LFBIT community team
- Complex care assistance (including TBI and spinal injuries)
What sets us apart
Expertise You Can Trust
Our team has extensive experience supporting people with highly complex needs, including traumatic brain injury and spinal cord injury—this is a core area of our expertise. All staff receive ongoing training to ensure care is delivered safely, skilfully, and with compassion.
Kiritaki Client-Centred Care
Kiritaki Client-centred care underpins all that we do. Our services are tailored to each individual, reflecting your priorities, goals, and preferred way of living.
Individualised Care Teams
We take the pressure off kiritaki and whānau by recruiting, coordinating, and supporting dedicated care teams in close partnership with you. Where possible, we arrange for kiritaki to meet their support workers before services begin, helping to build comfort, trust, and the right fit from the very start.
Ongoing Support and Oversight
We provide regular monitoring, professional oversight, and open communication to ensure consistently high standards of care and continuous improvement.
Valuing Our People
We believe that well-supported staff deliver the best care. Staff wellbeing is a priority, with initiatives such as provided morning tea and snacks, because looking after our people means better outcomes for you.
Integrated Services Under One Roof
Our holistic model brings our services together in a connected and coordinated way for kiritaki, whānau, and referrers. This integrated approach supports continuity of care and stronger outcomes.
Frequently asked questions
What areas do you cover?
We provide services across the Waimakariri District, Ōtautahi Christchurch City, Selwyn District, Hakatere Ashburton District, and Te Tihi o Maru Timaru District.
What happens if my support worker is unwell?
If your regular support worker is unwell or unexpectedly unavailable, we will redeploy staff who are familiar with you and fully trained in your specific care requirements to ensure continuity of support.
This may include one of our Global Staff – a dedicated support worker employed to cover both planned and short‑notice unplanned leave. Global Staff are familiar to you, understand your care needs, and are not unfamiliar or unknown replacements, ensuring safe, consistent, and personalised care continues without disruption.
What kind of clinical care is provided? Do you provide complex cares?
Yes, we offer comprehensive clinical care services including wound care, catheter management, bowel regimes, suctioning, tracheostomy care, and ventilator support.
Will my carers be trained and competent?
Absolutely. All staff undergo thorough organisational and kiritaki-specific training, complete annual competency assessments, and have access to ongoing professional development opportunities.
Will I be able to talk to someone if I have any concerns?
Yes. We welcome both compliments and complaints. Our team maintains regular contact with you and will provide clear contact details, so you always know who to reach.
You will also receive access to a feedback form, which can be submitted online or in person. All concerns are managed promptly, respectfully, and transparently, with serious matters handled through a dedicated and formal HR process.
Contact us
For more information about our services, availability and to find out how we can help you:
Phone 03 335 0541
Email hello@lfbit.co.nz