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COVID-19 Red setting

COVID-19 – Traffic Light Framework

The South Island is now in the Red setting. The traffic lights (COVID-19 Protection Framework) protect Aotearoa New Zealand from COVID-19, while allowing people with My Vaccine Pass more freedoms.

Red setting – Community Services

All our community rehabilitation and assessment services are open and we are able to see you face-to-face at the Red setting. However, if you are feeling unwell or if you prefer a virtual appointment to support your recovery, we can see you via our "telehealth" remote support service.

Keeping employees and our clients safe

At the Red setting, we are taking all the necessary precautions to keep you and our therapy team safe.

If you are attending any clinics or appointments at our community site, you need to meet physical distancing requirements of one metre on arrival and please wear a mask at all times.

We have Covid-19 QR tracer posters available for you to scan in on arrival and please limit the number of support people who attend with you to one person. Hand sanitiser is readily available for your use.

Our staff, both in the clinic and out in the community will be wearing face masks during your appointment and we have increased the frequency of cleaning in our clinic rooms and reception areas. All of our staff are fully vaccinated against COVID-19.

Home and workplace visits

At the Red setting, our team is able to visit you at home or at your workplace as long as it is safe to do so.

Our therapists will stay two metres apart from everyone in the home. However, we may need to undertake therapy in close contact with you and we will be wearing masks.

Our team will keep a record of their visit to support you for contact tracing purposes. This includes recording: the date and time they arrive and leave your home.

Our team will not visit you at home if you are unwell, or if anyone in your household is unwell. This will be confirmed prior to our visit to you.


Should you be unable to attend our clinics or receive a visit from our therapists in your own home, we may suggest a Telehealth consultation. Please see below for how this works.

COVID-19 Red Setting – Residential Services

Our priority remains to keep our residents and staff safe. Early evidence suggests that the Omicron variant is likely to be more transmissible than previous variants of the COVID-19 virus, including Delta. However, research is still in progress and more data is needed to understand the extent of Omicron’s increased transmissibility. People with a Delta infection are at higher risk of requiring hospitalisation and it is much more transmissible. Vaccinated people can still transmit the virus, so we must remain vigilant.

As per the current guidelines from the Ministry of Health, at the Red Setting, we are now able to accept visitors, with certain conditions, to our sites:

All visitors will be required by law to:

  • sign in using the COVID tracer app or manually
  • Be vaccinated to visit our clients on any of our residential sites
  • to wear a mask at all times while on-site at any Laura Fergusson premises.

You must report to reception (279 Ilam Rd) or to a staff member (Te Orewai Place) on arrival to sign in and be screened. You will not be permitted to visit our facilities if you do not comply with the above or have been unwell, or if you have recently been in contact with someone who has been unwell or travelled internationally, or if they travelled within the Auckland region in the last 14 days. We also ask that you sanitise or wash your hands thoroughly upon entry.

When visiting your family member, please stay in their room/unit or outside in the garden. If visiting in their room, please keep the doors closed during the visit. Please do not spend time speaking with other visitors in corridors, or communal spaces so that you and we can comply with being two metres apart at all times.

Personal protective equipment (e.g. masks) for our staff will be used correctly and safely in accordance with Ministry of Health guidance for health and disability care settings. The guidelines at present require our staff and all visitors to wear masks while in our homes and facilities.

For more information regarding the new traffic light system, please visit